Ashu Bhatia has significant experience in IT and management consulting in the United States, Europe, and Asia. A certified Six Sigma black belt, he has worked extensively in the areas of business architecture, strategy and transformation, customer relationship management, supply chain management, business intelligence, and lean service operations. With a MBA from Carnegie Mellon University, he is a frequent industry speaker on these topics. He has held management positions with Accenture, Siemens, Ciber, and American Express and currently works for RCG Global Services as the managing principal for its southeast region.
"This book brings a fresh insight and understanding of the
complex relationships between business success and
technological advances. This framework provides a great way to
use new and current technology and to integrate with the
processes and culture of the company."